11 general skills or competencies (Job family competencies) for Information Technology Director
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Cites the importance of business continuity planning and implementation.
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Level 2 Behaviors
(Light Experience)
Assists in resolving systems issues to ensure continuous business operations.
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Level 3 Behaviors
(Moderate Experience)
Executes business continuity plans to maintain uninterrupted services across our business.
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Level 4 Behaviors
(Extensive Experience)
Delivers prompt resolution to system issues to minimize disruptions in business operations.
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Level 5 Behaviors
(Mastery)
Designs tools and processes to simplify the business continuity program.
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Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Describes the ITIL principles in providing effective helpdesk support.
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Level 2 Behaviors
(Light Experience)
Conducts post-event analysis using the ITIL problem management process to prevent further occurrences.
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Level 3 Behaviors
(Moderate Experience)
Makes platform decisions to align with ITIL best practices and governance.
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Level 4 Behaviors
(Extensive Experience)
Delivers structured operations to perform in accordance with ITIL concepts and best practices.
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Level 5 Behaviors
(Mastery)
Conceptualizes the configuration management processes to meet ITIL’s objectives.
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12 soft skills or competencies (core competencies) for Information Technology Director
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Coordinates technical and business teams to solve complex and diverse customer problems.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
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Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
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Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
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Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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Summary of Information Technology Director skills and competencies
There are 0 hard skills for Information Technology Director.
11 general skills for Information Technology Director, Business Continuity, Information Technology Infrastructure Library (ITIL), IT Audit, etc.
12 soft skills for Information Technology Director, Business Acumen, Budgeting, Planning and Organizing, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Director, he or she needs to be skilled in Business Acumen, be skilled in Budgeting, and be skilled in Planning and Organizing.